The Fragrant - Luban

None Known: Frankincense is not known to be allergenic. However, always consult with a healthcare professional if you have concerns about allergies or sensitivities.

• Aromatherapy: Place a small piece of luban on an incense burner or charcoal disc and light it to release the aromatic smoke.
• Traditional Use: Follow traditional recipes or consult a practitioner for specific medicinal uses.
• Crafts: Can be crushed and added to various DIY projects.

• Store in a cool, dry place away from direct sunlight.
• Keep in an airtight container to preserve freshness and prevent moisture absorption.

30.09.2026

• Caution: Keep away from children and pets. Avoid inhaling large amounts of smoke.
• Consultation: For medicinal uses, consult with a healthcare professional before use.

QAFI Limited Return and Refund Policy for Luban

At QAFI Limited, we are committed to providing exceptional quality products, including our Luban resin, known for its enchanting fragrance and rich cultural heritage. We understand that sometimes a product may not meet your expectations, and we are here to ensure a hassle-free and straightforward return experience. Below is our Return and Refund Policy for Luban products:

1. Eligibility for Returns

We accept returns for Luban under the following conditions:

• The Luban must be unused and unopened, in its original, undamaged condition.
• The item must be returned in its original, undamaged packaging.
• Return requests must be made within 14 days from the date of purchase.
• Proof of purchase (e.g., order confirmation or receipt) must be provided to initiate the return.

Please Note: Due to the nature of the product, used or opened Luban cannot be returned unless there is a manufacturing defect or damage incurred during shipping.

2. Damaged or Defective Products

If your Luban arrives damaged or defective, please contact us within 7 days of receiving your order. We will:

• Offer a replacement for the damaged or defective item at no additional cost, or
• Provide a full refund for the defective product.

To initiate a return or refund for a damaged or defective Luban, please provide photos of the damage and a detailed description, along with proof of purchase.

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items are non-returnable:

• Opened or used Luban.
• Products that have been damaged due to misuse or mishandling after opening.

We recommend that you thoroughly inspect your Luban product upon receipt to ensure it meets your satisfaction before use.

4. Process for Returns and Refunds

To begin a return, please contact our Customer Service team at qafi_limited@outlook.com or call us at 07961994235 with your order number and the details of the product(s) you wish to return. Once your return request is approved, we will provide you with the necessary instructions for returning your Luban.

Upon receiving and inspecting the returned item(s), we will notify you about the status of your refund. If the return is approved, refunds will be processed within 5-7 business days and credited to your original method of payment.

5. Refunds and Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping, unless the product is defective or the wrong item was sent.
• Original Shipping Fees: Shipping fees are non-refundable, unless the return is due to our error (e.g., sending the wrong item or a damaged product).

6. Late or Missing Refunds

If you have not received your refund within 7 business days after approval, please check with your bank or payment provider, as there may be delays in processing. If the issue persists, please contact us for assistance.

We strive to make the return process as easy and efficient as possible. If you have any questions or need assistance, please feel free to reach out to us at qafi_limited@outlook.com or call 07961994235.

Thank you for choosing QAFI Limited!

QAFI Limited Shipping Information (UK)

At QAFI Limited, we are dedicated to providing our customers with reliable and efficient shipping services for all our products, including Luban. Below is an overview of our shipping policy, ensuring a seamless shopping experience from start to finish:

1. Delivery Locations

We are pleased to offer shipping to all areas within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Shipping Methods and Timeframes

All orders are processed and dispatched via our trusted courier partners. We aim to dispatch your order within 2 business days of receiving payment. Estimated delivery times are as follows:

• Standard Delivery: Estimated to arrive within 3-5 business days after dispatch.
• Express Delivery: Estimated to arrive within 1-2 business days after dispatch.

Please note, delivery times may vary depending on your location and during busy periods such as holidays or sales events.

3. Shipping Costs

• Standard Delivery: £4.99 per order.
• Express Delivery: £9.99 per order.

Orders over £50 qualify for free Standard Delivery.

4. Tracking Your Order

Once your Luban order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your delivery via our courier’s website.

5. Delivery Issues

If you experience any issues with your delivery, such as delays or non-receipt of your order, please contact our Customer Service team at qafi_limited@outlook.com or call us at 07961994235. We are committed to resolving any concerns promptly and ensuring your satisfaction.

6. International Shipping

Currently, we only offer shipping within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

For any further questions or assistance regarding our shipping policy, please feel free to reach out to us at qafi_limited@outlook.com or call 07961994235. We are here to help ensure your shopping experience with QAFI Limited is seamless and enjoyable.

Thank you for choosing QAFI Limited!