Isha - Figue

Approximately 50-60 hours

100% Natural Soy Wax

Lead-free cotton wick

250 grams

Luxurious amber glass jar with a minimalist design, complemented by a sleek polyurethane lid. The amber glass not only enhances the candle’s aesthetic appeal but also helps protect the wax from UV light, maintaining its fragrance integrity.

• Trim wick to 1/4 inch before each use to prevent soot and ensure a clean burn.
• Allow the wax to melt evenly across the surface during each burn to maximise longevity.
• Let candle cool before placing lid back on to prevent fire hazards.
• Keep away from drafts and flammable materials.

Hand-poured with precision and care to ensure the highest quality. Each candle is created using premium ingredients to provide a clean and even burn, as well as a richly aromatic experience.

• Never leave a burning candle unattended.
• Keep out of reach of children and pets.
• Burn on a heat-resistant surface.

QAFI Limited Return and Refund Policy for Candles

At QAFI Limited, we are committed to providing you with the finest quality products. We understand that there may be times when you need to return a product. Our Return and Refund Policy outlines the process and conditions under which returns and refunds for our candles are accepted.

1. Eligibility for Returns

We accept returns for candles under the following conditions:

• The product must be unopened, unused, and in its original packaging.
• Return requests must be made within 14 days from the purchase date.
• You must provide proof of purchase (e.g., receipt or order confirmation) to initiate the return.

Due to the nature of consumable products, used or partially used candles cannot be returned unless there is a quality issue (see Section 2).

2. Damaged or Defective Products

If your candle arrives damaged or defective, please contact us within 7 days of receiving your order. We will:

• Offer a replacement for the damaged item at no additional cost, or
• Provide a full refund for the defective product.

To initiate a replacement or refund, please provide photos and details of the damage or defect along with proof of purchase.

3. Non-Returnable Items

For safety and hygiene reasons, the following products are non-returnable:

• Opened or used candles
• Products that are damaged by misuse or mishandling after opening

Please carefully inspect your items upon delivery to ensure satisfaction with your purchase.

4. Process for Returns and Refunds

To initiate a return, please contact our Customer Service team at qafi_limited@outlook.com or call 07961994235 with your order number and details of the product(s) you wish to return. Once your return request is approved, we will provide you with the necessary instructions for returning your item.

Once we receive and inspect the returned candle(s), we will notify you of the status of your refund. If approved, refunds will be processed within 5-7 business days and credited to your original payment method.

5. Refunds and Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping, unless the product is defective or the wrong item was sent.
• Original Shipping Fees: Shipping fees are non-refundable, unless the return is due to our error (e.g., sending the wrong item).

6. Late or Missing Refunds

If you haven't received your refund within 7 business days after approval, please check with your bank or payment provider, as delays in processing may occur. If you continue to experience issues, please contact us for further assistance.

 

We aim to make our return process as easy and straightforward as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to us at qafi_limited@outlook.com or call 07961994235.

Thank you for choosing QAFI Limited!

QAFI Limited Shipping Information (UK)

At QAFI Limited, we strive to provide our customers with efficient and reliable shipping services for our candles throughout the United Kingdom. Below is an overview of our shipping policy:

1. Delivery Locations

We are pleased to offer shipping to all locations within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Shipping Methods and Timeframes

All orders are processed and dispatched via our trusted courier partners. We aim to dispatch your order within 2 business days of receiving payment. Delivery times are as follows:

• Standard Delivery: Estimated to arrive within 3-5 business days after dispatch.
• Express Delivery: Estimated to arrive within 1-2 business days after dispatch.

Please note that delivery times may vary depending on your location, as well as during busy periods such as holidays.

3. Shipping Costs

• Standard Delivery: £4.99 per order.
• Express Delivery: £9.99 per order.
• Orders over £50 qualify for free Standard Delivery.

4. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery via our courier's website.

5. Delivery Issues

If you experience any issues with your delivery, such as delays or non-receipt of your order, please don’t hesitate to contact our Customer Service team at qafi_limited@outlook.com or call us at 07961994235. We will promptly assist you in resolving any concerns.

6. International Shipping

At this time, we are only able to offer shipping within the United Kingdom. Unfortunately, we do not currently offer international shipping.

For any further questions or assistance regarding our shipping policy, please reach out to us at qafi_limited@outlook.com or call 07961994235. We are here to ensure that your shopping experience is seamless and enjoyable.

Thank you for choosing QAFI Limited!